Privacy Policy

Vine Richards safeguards customer privacy in full accordance with Indian laws, including the Information Technology Act, 2000 and associated rules.

Information Collected

Personal details may include name, contact information, email address, billing and shipping addresses, order history, and device data. Payment credentials are processed securely through authorised third-party gateways; Vine Richards retains no card or UPI information.

Purpose of Use

Data enables seamless order processing, delivery, customer support, regulatory compliance, and continual refinement of products and services.

Data Sharing

Information is shared solely with logistics partners, payment providers, and legal authorities when required. Vine Richards does not sell or misuse personal data.

Security Measures

Robust safeguards protect against unauthorised access or disclosure.

Customer Rights

Requests for access, correction, or deletion may be directed to the Grievance Officer.

Return Policy

Vine Richards maintains a transparent return policy aligned with the Consumer Protection Act, 2019.

Eligible Returns

Items may be returned within 48 hours of delivery if unused, undamaged, and in original packaging with all accessories intact.

Non-Returnable Items

Prescription eyewear, customised products, and items damaged through misuse.

Defective or Incorrect Items

Notification within 48 hours of delivery, accompanied by images or video, ensures prompt resolution.

Refund Process

Refunds are issued to the original payment method within 7–10 working days following inspection.

Shipping & Delivery

Vine Richards partners with trusted couriers for delivery across India.

Estimated Timelines

Metro cities: 5–10 business days

Other locations: 5–10 business days

Timelines remain estimates; delays arising from external factors are beyond control. Shipping charges, if applicable, appear clearly at checkout. Tracking details are provided upon dispatch.

Return Procedure

Returns are initiated by contacting support@vinerichards.com with order details. Response follows within 48 working hours. Pickup availability varies by location; Vine Richards covers return shipping for defective or incorrect items.

Brand Persona – Jane Lu

Jane Lu represents a creative embodiment of Vine Richards’ values-elegance, confidence, and contemporary vision. This persona is fictional and does not imply real-world identity or endorsement.

Blog Disclaimer

Content published on the Vine Richards journal serves informational purposes only and does not constitute professional medical or optical advice. Vine Richards accepts no liability for actions taken based on such material.

Edits & Corrections

Vine Richards reserves the right to correct errors, update pricing, product details, or policies without prior notice. Transactions remain governed by terms applicable at the time of purchase.

Corporate Social Responsibility

Vine Richards embraces ethical practice and meaningful impact through initiatives that promote eye health awareness, responsible sourcing, sustainable packaging, and community support-including One Product, One Meal for those in need-while upholding labour and environmental standards.

Gift Cards

Gift cards are redeemable exclusively on the Vine Richards website, non-refundable, and non-exchangeable for cash. Validity is specified at purchase. Unused balances remain available until expiry.

Grievance Officer

In accordance with Consumer Protection (E-Commerce) Rules, 2020:

Grievance Officer

Email: support@vinerichards.com

Address: Colins Bellwether Commerce and Trade Pvt Ltd

II Floor, Peniel Buildings

Kerala 691572

India

Resolution within 48 working hours where possible.