Acceptance of Terms

Accessing this website or purchasing Vine Richards products signifies agreement to these Terms & Conditions, alongside the Privacy Policy, Return Policy, and other published guidelines. Continued use implies acceptance of any updates.

Company Information

Vine Richards is owned and operated in India by

Colins Bellwether Commerce and Trade Pvt Ltd

II Floor, Peniel Buildings

Kerala 691572

India

Email: support@vinerichards.com

Eligibility

This website is intended for individuals aged 18 or above, or those accessing under parental or guardian supervision. Accurate and complete information must be provided during registration or checkout.

Product Representation

Descriptions, images, specifications, and pricing serve as guidance. Slight variations in colour or appearance may occur due to display settings. Vine Richards reserves the right to modify or discontinue products without notice.

Pricing and Payment

Prices are displayed in Indian Rupees (INR) and include or exclude GST as indicated. Secure third-party gateways process payments; Vine Richards does not store payment details. In the event of pricing errors, orders may be cancelled with full refund.

Order Processing

Confirmation emails do not constitute final acceptance. Vine Richards reserves the right to decline or cancel orders due to stock limitations, errors, or suspected irregularity, with prompt refund where applicable.

Shipping and Delivery

Timelines provided are estimates. Vine Richards shall not be liable for delays arising from courier partners, weather, regulatory matters, or unforeseen events. Risk transfers upon successful delivery.

Returns and Refunds

Returns are governed by the published Return Policy. Eligible items must be unused and returned within the specified period. Refunds process to the original payment method. Prescription and customised products are non-returnable except in cases of defect.

Intellectual Property

All content, including logos, designs, text, and imagery, remains the exclusive property of Vine Richards and its licensors. Unauthorised reproduction or use is prohibited.

Brand Representation

Any portrayed brand personas are creative expressions and do not represent actual individuals.

User Responsibilities

Users shall not engage in fraudulent activity, upload harmful content, or violate applicable laws. Breaches may result in restricted access.

Limitation of Liability

To the fullest extent permitted by law, Vine Richards shall not be liable for indirect or consequential damages. Liability is limited to the purchase value of the product.

Indemnification

Users agree to indemnify Vine Richards against claims arising from breach of these terms or misuse of the platform.

Force Majeure

Performance obligations are excused in circumstances beyond reasonable control, including natural disasters, regulatory changes, or technical disruptions.

Governing Law

These terms are governed by the laws of India, with exclusive jurisdiction of courts in Kerala.

Amendments

Vine Richards reserves the right to revise these terms. Continued use constitutes acceptance of modifications.

Grievance Redressal

In accordance with Consumer Protection (E-Commerce) Rules, 2020:

Grievance Officer

Email: support@vinerichards.com

Address: Colins Bellwether Commerce and Trade Pvt Ltd, II Floor, Peniel Buildings, Kerala 691572, India

Resolution within 48 working hours where possible.